Refund & Return Policy

Last updated: 12 July 2026

This Refund & Return Policy explains when refunds, replacements, or returns may apply to purchases made through our website.

Our skincare products

If you receive a product that is damaged, incorrect, or defective, please contact us within a reasonable period after delivery. We may request photos of the item and its packaging to help us assess the issue. Please note that slight natural variations in the colour, scent or texture of our handmade tallow skincare are normal and are not considered defects.

Damaged or incorrect orders

If your order arrives damaged, please notify us promptly and include photos where possible.

If you received the wrong item(s), we will arrange a replacement or refund as appropriate.

If items are missing, please contact us so we can investigate and resolve the issue.

Refund method

Approved refunds are typically processed back to the original payment method, unless otherwise agreed. Processing times can vary depending on your payment provider.

Delivery fees

Delivery fees may be non-refundable unless the refund is due to our error (for example, an incorrect or incomplete order caused by us).

How to request help

To report an issue with an order, please contact us via our Contact page or email tallow@kairosregen.com. Include your order number and a description of the problem.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page.